SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of giftfactoryworld.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of giftfactoryworld.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bad boy gives off such a gentle glow; we're talking real subtle here. You know those lights that are so bright they could probably guide ships safely into harbor? Yeah well, this isn’t one of them. This light is delicate on the eyes – doesn’t disturb your sleep at all but does provide enough illumination to make sure you can see where you’re going if need be. And speaking of needs... remember when we were kids and were convinced there was some creepy monster hiding under our beds or in the closet waiting for lights out? Well guess what? My little one had been having similar issues until Mr.Squishy Light came along. That gentle glow I mentioned earlier does more than just help us find our way around during midnight snack raids. It also keeps those imaginary monsters away from my kid's room! Now bedtime is no longer an ordeal filled with tears and tantrums but rather an exciting adventure featuring their new glowing buddy. So yeah, if you're looking for something that scores high on both fun factor AND practicality scale then look no further!
my kids love this night light! it's not too and has a lovely warm glow. plus, they can safely play with it without me worrying about them breaking anything.
This product is fantastic - the LED feature ensures longevity while its squishy design adds an element of fun. Perfect for children’s rooms or nurseries.
The best thing I've bought in ages! This cute light doubles as a comforting toy at bedtime. My child adores it 😊
really beautiful
Absolutely delighted with this purchase. The dimmable feature has been great for setting up different moods in my kid's room.
this led nightlight is like having a tiny moon right inside our home 🌙 . Love how calming it feels...
My son was always scared of the dark but now he looks forward to bedtime thanks to his new cuddly friend which lights up his room perfectly!
Not only do kids love this light, but adults too! It creates a soothing ambiance in the room, perfect for winding down after a long day.
A must-have item for any child's room. The soft glow is comforting and the squishy texture adds an element of fun!
we've tried many night lights before but none as good as this one... it’s bright enough without being blinding, just right 👌